Frequently Asked Questions
Answers to the questions we hear most. Cannot find yours? Just ask us.
General questions
Where is Shiva Tatwa Digital based?
We are based in Budhanilkantha, Kathmandu, Nepal, and work with clients across Nepal and abroad.
How do I get started?
Book a free consultation through our contact page. We will discuss your goals and send a tailored proposal.
Can packages be customised?
Yes. Every package can be tailored to your platforms, content needs, campaigns and growth goals. Prices may vary with your exact requirements.
What payment methods do you accept?
We accept bank transfer, eSewa, Khalti and other common methods. Projects usually begin with an advance payment.
Website Development
How long does a website take?
A standard business website typically takes 2–4 weeks. E-commerce and custom builds take 4–8 weeks depending on features.
Can I edit the website myself?
Yes. We build on WordPress and hand over a site you can update yourself, plus a short training session.
Do you provide hosting and domain?
We can register your domain, set up hosting and SSL, or work with your existing provider.
Will my website be mobile friendly?
Yes. Every website is designed mobile-first and tested on phones, tablets and desktops.
Can you redesign my existing website?
Yes. We can redesign your current site while keeping your content, URLs and search rankings safe.
SEO
How soon will I see SEO results?
Most clients see measurable movement in 2–3 months and strong results in 4–6 months, depending on competition.
Do you guarantee first-page rankings?
No honest agency can guarantee rankings. We guarantee transparent, best-practice work and clear monthly reporting.
What is local SEO?
Local SEO helps you appear in Google Maps and "near me" searches through your Google Business Profile, reviews and local listings.
Do I need a contract?
SEO works best over several months. We discuss a sensible commitment with you before starting.
Graphic Design
Do I get the source files?
Yes. Final designs are delivered in web and print formats, with source files on request.
How many revisions are included?
Each package includes a set number of revisions per design, listed on the pricing page.
Can you match my existing brand style?
Yes. Share your logo, colours and any guidelines and every design will follow them.
Social Media Marketing
Which platforms do you manage?
Facebook, Instagram, TikTok, LinkedIn and YouTube. We recommend the mix that fits your audience.
Do you reply to comments and messages?
Community management is included in the Growth and Pro packages.
Do I approve posts before they go live?
Yes. We share a monthly content calendar for your approval before publishing.
Brand Identity
How many logo concepts will I see?
Depending on the package, you receive 2–5 initial concepts and revision rounds to refine your favourite.
Will I own the logo?
Yes. Once the project is complete, full ownership and all final files are yours.
What files will I receive?
Vector (SVG, AI, PDF) and image (PNG, JPG) files in colour, black and white versions.
Meta and Google Ads
Is ad spend included in the price?
No. Our fee covers campaign management. Ad spend is paid directly to Meta or Google, so you stay in full control of the budget.
What budget do I need for ads?
You can start small. We recommend a budget based on your goals and competition during the free consultation.
Who owns the ad accounts?
You do. Campaigns run in your own ad accounts, so all data and history stay with your business.
Content Writing
Do you write in Nepali as well as English?
Yes, we write in both English and Nepali.
Is your content written by AI?
Our writers research and write every piece, and all content is human-edited and checked for originality.
Who chooses the topics?
We suggest topics from keyword research and you approve them, or you can send your own ideas.
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